Searches for tickets within a Freshservice instance given a provided query.
This Wrk Action divides. For more information on divides please visit our article explaining Divides.
Common use cases
Data Management
Application
Freshservice
Inputs (what you have)
NAME | DESCRIPTION | TYPE | REQUIRED | EXAMPLE |
Freshservice API key | Freshservice API key | Connected account | Yes | A8103208 |
Freshservice base link | The base link is associated to the Freshservice organization being searched | URL | Yes |
|
Search query | Search query | Text | Yes | 1 |
Maximum number of results | Maximum number of results | Integer | No | 10 |
Note: the value of inputs can either be a set value in the configuration of the Wrk Action within the Wrkflow, or a variable from the Data library section. These variables in the Data library section are the outputs of previous Wrk Actions in the Wrkflow.
Outputs (what you get)
NAME | DESCRIPTION | TYPE | REQUIRED | EXAMPLE |
Ticket link | Link of the of the ticket | URL | Yes |
|
Number of results returned | Total number of records returned by the Wrk Action | Integer | Yes | 5 |
Outcomes
NAME | DESCRIPTION |
Success | This status is selected when tickets are successfully retrieved from given the provided query |
No Result | This status is selected in the event of the following scenarios no ticket can be found with the provided query |
Unsuccessful | This status is selected in the event of the following scenarios:
|
Requirements
N/A