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Search for tickets in Freshservice
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Written by Wrk Product
Updated over a week ago

Searches for tickets within a Freshservice instance given a provided query.

This Wrk Action divides. For more information on divides please visit our article explaining Divides.

Common use cases

  • Data Management

Application

  • Freshservice

Inputs (what you have)

NAME

DESCRIPTION

TYPE

REQUIRED

EXAMPLE

Freshservice API key

Freshservice API key

Connected account

Yes

A8103208

Freshservice base link

The base link is associated to the Freshservice organization being searched

URL

Yes

https://wrk.freshservice.com

Search query

Search query

Text

Yes

1

Maximum number of results

Maximum number of results

Integer

No

10

Note: the value of inputs can either be a set value in the configuration of the Wrk Action within the Wrkflow, or a variable from the Data library section. These variables in the Data library section are the outputs of previous Wrk Actions in the Wrkflow.

Outputs (what you get)

NAME

DESCRIPTION

TYPE

REQUIRED

EXAMPLE

Ticket link

Link of the of the ticket

URL

Yes

https://wrk.freshservice.com/helpdesk/tickets/20

Number of results returned

Total number of records returned by the Wrk Action

Integer

Yes

5

Outcomes

NAME

DESCRIPTION

Success

This status is selected when tickets are successfully retrieved from given the provided query

No Result

This status is selected in the event of the following scenarios no ticket can be found with the provided query

Unsuccessful

This status is selected in the event of the following scenarios:

  • The external system is not accessible

  • The Freshservice base link is not a valid base Freshservice URL

  • Unable to access with the provided credentials

Requirements

  • N/A

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