Update ticket in Zendesk.
Application
Zendesk
Inputs (what you have)
Name | Description | Data Type | Required? | Example |
Connected Account | The connected account to use for the request | Connected Account | Yes | |
Ticket ID | Text (Short) | Yes | ||
Assignee email | The e-mail address of the assignee | No | ||
ID 1 | Custom field ID | Text (Short) | No | |
Value 1 | Custom field Value | Text (Long) | No | |
ID 2 | Custom field ID | Text (Short) | No | |
Value 2 | Custom field Value | Text (Long) | No | |
ID 3 | Custom field ID | Text (Short) | No | |
Value 3 | Custom field Value | Text (Long) | No | |
External ID | An ID you can use to link Zendesk Support tickets to local records | Text (Short) | No | |
Group ID | The group this ticket is assigned to | Text (Short) | No | |
Internal note | Internal Ticket Note (Accepts HTML) | Text (Short) | No | |
Public reply | Public ticket reply | Text (Short) | No | |
Recipient | The original recipient e-mail address of the ticket | No | ||
Status | The state of the ticket | Predefined Choice List | No | |
Subject | The value of the subject field for this ticket | Text (Short) | No | |
Tag ID 1 | The array of tags applied to this ticket | Text (Short) | No | |
Tag ID 2 | The array of tags applied to this ticket | Text (Short) | No | |
Tag ID 3 | The array of tags applied to this ticket | Text (Short) | No | |
Type | The type of this ticket | Predefined Choice List | No | |
Update fields | Object of values to update | Text (Long) | No |
Outputs (what you get)
Name | Description | Data Type | Required? | Example |
JSON Output | JSON output returned by the API | Text (Long) | No |
Outcomes
Name | Description |
Success | This status is selected if the job has successfully completed. |
Unsuccessful | This status is selected if the job has completed unsuccessfully. |
Requirements
N/A