Create agent group in Freshservice.
Application
Freshservice
Inputs (what you have)
Name | Description | Data Type | Required? | Example |
Connected account | The connected account to use for the request | Connected Account | Yes | |
Agent group name | Text (Short) | Yes | ||
Description | Text (Long) | No | ||
Escalate to agent ID | ID of the user to whom an escalation email is sent if a ticket in this group is unassigned | Text (Short) | No | |
Member ID 1 | ID of agents who are members of this group | Text (Short) | No | |
Member ID 2 | ID of agents who are members of this group | Text (Short) | No | |
Member ID 3 | ID of agents who are members of this group | Text (Short) | No | |
Observer ID 1 | Agent ID who are observers of this group | Text (Short) | No | |
Observer ID 2 | Agent ID who are observers of this group | Text (Short) | No | |
Observer ID 3 | Agent ID who are observers of this group | Text (Short) | No | |
Unassigned for | Time after which an escalation email is sent if a ticket in the group remains unassigned | Predefined Choice List | No |
Outputs (what you get)
Name | Description | Data Type | Required? | Example |
JSON Output | JSON output returned by the API | Text (Long) | No |
Outcomes
Name | Description |
Success | This status is selected if the job has successfully completed. |
Unsuccessful | This status is selected if the job has completed unsuccessfully. |
Requirements
N/A