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Create agent in Freshservice
Wrk Product avatar
Written by Wrk Product
Updated over 2 months ago

Create agent in Freshservice.

Application

  • Freshservice

Inputs (what you have)

Name

Description

Data Type

Required?

Example

Connected account

The connected account to use for the request

Connected Account

Yes

Agent email

Email

Yes

First name

Text (Short)

Yes

Role 1 role ID

Name of the role to assign to the agent

Text (Short)

Yes

Role 1 assignment scope

Predefined Choice List

No

Role 1 group 1

Text (Short)

No

Role 1 group 2

Text (Short)

No

Role 1 group 3

Text (Short)

No

Role 2 role ID

Name of the role to assign to the agent

Text (Short)

No

Role 2 assignment scope

Predefined Choice List

No

Role 2 group 1

Text (Short)

No

Role 2 group 2

Text (Short)

No

Role 2 group 3

Text (Short)

No

Role 3 role ID

Name of the role to assign to the agent

Text (Short)

No

Role 3 assignment scope

Predefined Choice List

No

Role 3 group 1

Text (Short)

No

Role 3 group 2

Text (Short)

No

Role 3 group 3

Text (Short)

No

Address

Text (Short)

No

Background information

Text (Short)

No

Department ID 1

ID of the departments to which the agent belongs

Text (Short)

No

Department ID 2

ID of the departments to which the agent belongs

Text (Short)

No

Department ID 3

ID of the departments to which the agent belongs

Text (Short)

No

Job title

Text (Short)

No

Language

Predefined Choice List

No

Last name

Text (Short)

No

Location ID

Text (Short)

No

Group ID 1

ID of the groups that the agent is a member of

Text (Short)

No

Group ID 2

ID of the groups that the agent is a member of

Text (Short)

No

Group ID 3

ID of the groups that the agent is a member of

Text (Short)

No

Mobile phone

Text (Short)

No

Observer of group ID 1

ID of the groups that the agent is an observer of

Text (Short)

No

Observer of group ID 2

ID of the groups that the agent is an observer of

Text (Short)

No

Observer of group ID 3

ID of the groups that the agent is an observer of

Text (Short)

No

Scoreboard level ID

ID of the level of the agent in the Arcade

Text (Short)

No

Time format

Predefined Choice List

No

Work phone number

Text (Short)

No

Outputs (what you get)

Name

Description

Data Type

Required?

Example

JSON Output

JSON output returned by the API

Text (Long)

No

Outcomes

Name

Description

Success

This status is selected if the job has successfully completed.

Unsuccessful

This status is selected if the job has completed unsuccessfully.

Requirements

  • N/A

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