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Retrieve issue details from Jira
Retrieve issue details from Jira
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Written by Wrk Product
Updated over a week ago

Retrieves the details of an existing Jira issue. Use the fields to capture section to retrieve custom field details by entering the name of the Jira field as your WA field name. Replace special characters in Jira field names with underscores when using fields to capture.

Application

  • Jira

Inputs (what you have)

Name

Description

Data Type

Required?

Example

Jira issue link

Link to the Jira issue

URL

Yes

https://your-domain.atlassian.net/browse/PROJ-123

Fields to Capture

N/A

Review the authentication methods requirements below.

Note: the value of inputs can either be a set value in the configuration of the Wrk Action within the Wrkflow, or a variable from the Data library section. These variables in the Data library section are the outputs of previous Wrk Actions in the Wrkflow.


Outputs (what you get)

Name

Description

Data Type

Required?

Example

Issue key

The unique identifier of the issue returned

Text (Short)

Yes

Issue summary

The summary or title of the issue

Text(Long)

Yes

Issue description

The detailed description of the issue

Text(Long)

Yes

Issue type

The type of the issue (Task, Bug, Feature, Improvment, etc.)

Text(short)

Yes

Status

The status of the issue (Backlog, In Progress, Done, etc.)

Text(short)

Yes

Priority

The priority of the issue (P1, P2, P3, etc.)

Text(short)

Yes

Assignee

The email of the person assigned to the issue

Email

Yes

Reporter

The email of the person who reported the issue

Email

Yes

Creator

The email of the person who created the issue

Email

Yes

Created At

The date and time that the issue was created

Date Time

Yes

Updated At

The date and time that the issue was last updated

Date Time

Yes

Resolution

If done, the resolution of the issue (Done, Won’t Do, Duplicate, etc.)

Text(short)

Yes

Project

The project the issue was created in

Text(short)

Yes

Labels

A list of labels for the ticket

List of Text

Yes

Watchers

List of users emails who are watching the issue.

List of Email

Yes

Sub-task links

List of Jira links for the sub-tasks associated with this issue

List of URLs

Yes

Has attachments?

A true or false indication of whether or not the issue has attachments

True or False

Yes

Has comments?

A true or false indication of whether or not the issue has comments

True or False

Yes

Story points

If using Agile/Scrum, this field often represents the estimated effort required to complete the story.

Integer

Yes

Epic link

If using the Agile/Scrum process, this links a story to an epic.

URLs

Yes

Custom Fields

Specified using fields to capture

No

Outcomes

Name

Description

Success

This status is selected in the event the Wrk Action successfully returns the details from the Jira issue

No Result

This status is selected in the event of the following scenarios:

  • Unable to find any issues with the provided link

Impossible To Complete

This status is selected in the event of the following scenarios:

  • The ‘Jira issue link’ provided is not in the correct format

  • The external system is not accessible

  • Unable to access with the provided credentials

  • Unable to perform the requested task with the provided credentials

  • Multiple sites exist but no site was specified

  • The specified site does not exist

Requirements

Authentication Method(s)

Connected Accounts will need to use the provided access token in order to find out the “cloudid” of the Jira site our user is connecting from. This will be used as part of all Jira API calls.

Inputs:

Title

Data Type

Required/Optional

Description

Jira connected account

Connected Account

Required

Jira site link

url

Optional

If you use multiple Jira sites specify the site you would like to connect to. e.g. https://CompanyName.atlassian.net

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