Skip to main content
All CollectionsWrk Action LibraryServiceNow
Update incident in ServiceNow
Update incident in ServiceNow
Wrk Product avatar
Written by Wrk Product
Updated over a month ago

Update incident in ServiceNow.

Application

  • ServiceNow

Inputs (what you have)

Name

Description

Data Type

Required?

Example

Connected Account

The connected account to use for the request

Connected Account

Yes

Incident ID

Unique identifier of the incident

Text (Short)

Yes

Assigned to ID

Which user is the incident assigned to. Requires the selection of an assignment group

Text (Short)

No

Assignment group ID

The assignment group of the incident

Text (Short)

No

Business service ID

Text (Short)

No

Caller ID

The unique identifier of the caller of the incident

Text (Short)

No

Category ID

The category of the incident

Text (Short)

No

Close notes

The close notes for the incident

Text (Short)

No

Configuration item ID 1

Configuration Items, 'cmdb_ci' in metadata

Text (Short)

No

Configuration item ID 2

Configuration Items, 'cmdb_ci' in metadata

Text (Short)

No

Configuration item ID 3

Configuration Items, 'cmdb_ci' in metadata

Text (Short)

No

Contact type

Predefined Choice List

No

Description

The description of the incident

Text (Long)

No

Impact

The impact of the incident

Text (Short)

No

Resolution code ID

The resolution code of the incident. 'close_code' in metadata

Text (Short)

No

On hold reason ID

The on hold reason for the incident. It applies if the state is "On Hold"

Text (Short)

No

State ID

The state of the incident

Text (Short)

No

Subcategory ID

The subcategory of the incident

Text (Short)

No

Urgency

The urgency of the incident

Text (Short)

No

Work notes

Work notes for the incident

Text (Short)

No

Outputs (what you get)

Name

Description

Data Type

Required?

Example

JSON Output

JSON output returned by the API

Text (Long)

No

Outcomes

Name

Description

Success

This status is selected if the job has successfully completed.

Unsuccessful

This status is selected if the job has completed unsuccessfully.

Requirements

  • N/A

Did this answer your question?