Create incident in ServiceNow.
Application
ServiceNow
Inputs (what you have)
Name | Description | Data Type | Required? | Example |
Connected Account | The connected account to use for the request | Connected Account | Yes | |
Short description | Short description of the incident | Text (Long) | Yes | |
Assignee ID | Which user is the incident assigned to. Requires the selection of an assignment group | Text (Short) | No | |
Assignment group ID | The assignment group of the incident | Text (Short) | No | |
Business service ID | Text (Short) | No | ||
Caller ID | The unique identifier of the caller of the incident | Text (Short) | No | |
Category ID | The category of the incident | Text (Short) | No | |
Close notes | The close notes for the incident | Text (Long) | No | |
Configuration item ID 1 | Configuration Items, 'cmdb_ci' in metadata | Text (Short) | No | |
Configuration item ID 2 | Configuration Items, 'cmdb_ci' in metadata | Text (Short) | No | |
Configuration item ID 3 | Configuration Items, 'cmdb_ci' in metadata | Text (Short) | No | |
Contact type | Predefined Choice List | No | ||
Description | The description of the incident | Text (Long) | No | |
Impact | The impact of the incident | Text (Short) | No | |
Resolution code ID | The resolution code of the incident, 'close_code' in metadata | Text (Short) | No | |
State ID | The state of the incident | Text (Short) | No | |
Subcategory ID | The subcategory of the incident | Text (Short) | No | |
Urgency | The urgency of the incident | Text (Short) | No |
Outputs (what you get)
Name | Description | Data Type | Required? | Example |
JSON Output | JSON output returned by the API | Text (Long) | No |
Outcomes
Name | Description |
Success | This status is selected if the job has successfully completed. |
Unsuccessful | This status is selected if the job has completed unsuccessfully. |
Requirements
N/A