Update ticket in Freshservice.
Application
Freshservice
Inputs (what you have)
Name | Description | Data Type | Required? | Example |
Connected account | The connected account to use for the request | Connected Account | Yes | |
Ticket ID | ID of the ticket to update | Text (Short) | Yes | |
Department ID | ID of the department to which this ticket has been assigned | Text (Short) | No | |
Description | HTML supported | Text (Long) | No | |
Email address of the ticket author | No | |||
Group ID | ID of the group to which the ticket has been assigned | Text (Short) | No | |
Impact | Text (Short) | No | ||
Author name | Name of the ticket author | Text (Short) | No | |
Phone number | Text (Short) | No | ||
Priority | Priority of the ticket | Text (Short) | No | |
Status | Text (Short) | No | ||
Subject | Text (Short) | No |
Outputs (what you get)
Name | Description | Data Type | Required? | Example |
JSON Output | JSON output returned by the API | Text (Long) | No |
Outcomes
Name | Description |
Success | This status is selected if the job has successfully completed. |
Unsuccessful | This status is selected if the job has completed unsuccessfully. |
Requirements
N/A